Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.sg

Course:

WSQ Provide Go-the-Extra-Mile Service

WSQ Provide Go-the-Extra-Mile Service

Recognise the diverse range of customers and their needs and expectations Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines Escalate feedback on areas of improvement to enhance the customer experience The course will be conducted in English.

  • Recognise the diverse range of customers and their needs and expectations
  • Demonstrate the qualities and characteristics of a service professional when delivering go-the-extra-mile service to exceed customer expectations
  • Create a positive customer experience by offering customized and personalized service in accordance with organisation guidelines
  • Escalate feedback on areas of improvement to enhance the customer experience
  • The course will be conducted in English.
  • Able to speak, read and write simple English (ESS WPLN Level 4)
  • No other pre-requisites
  • The course fee is S$ 160 (excl 7% GST) per participant.
  • To help companies offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans or PRs only). WTS (Workfare Training Support) funding will be available for eligible Singaporeans.
  • INDIVIDUALS - Up to 95% course fee and absentee payroll
  • SME - Up to 90% course fee and up to S$25 per training hour
  • NON-SME- Up to 80% course fee and up to S$17 per training hour
  • Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
  • Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
  • Any cancellations made less than 14 days before course start date – No Refund
  • Any cancellations made 14 days before course start date – Full Refund
  • Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :CRS-Q-0030871-SVCF
Course Duration :8.5

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email info@ascendo.sg

SCHEDULES:

  • COURSE DATE20-Nov-2019 - Start Time : 09:00 AM - End time : 06:00 PM
    LocationTextile Centre
    LanguageEnglish
    Online TermOnline Booking Avails until 4 days before to the Course Date.
    AVAILABLE SGD $160.00 (Excl. GST) SGD $171.20 (Incl. GST) Book Now
Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.sg