Phone Number+65 6610 3737 / 6610 8223 / 6398 0067 Email Addressinfo@ascendo.sg

Course:

WSQ Demonstrate the Service Vision

WSQ Demonstrate the Service Vision

The aim of the course is to train new staff / existing staff to Demonstrate the Service Vision. On completion of this unit, the learner will have Demonstrate the Service Vision skills and knowledge.

  • Organisation’s vision, mission and values
  • Organisation’s code of conduct in service delivery
  • Methods to demonstrate service delivery in line with the organisation’s vision, mission and values
  • Role one plays in contributing to the organisation’s vision, mission and values
  • Significance and impact that one has on the organisation’s service value chain and service standards
  • Methods to monitor own performance
  • Demonstrate service delivery in accordance with the organisation’s vision, mission and values
  • Recognise the significance and impact that one has on the organisation’s service value chain and service standards
  • Suggest ways to improve service delivery that may value-add to the organisation’s service value chain and increase service standards
  • Adhere to organisation’s professional code of conduct in service delivery
  • Monitor own performance to ensure consistency with the organisation’s vision, mission and values
  • Able to speak, read and write simple English (ESS WPLN Level 4)
  • No other pre-requisites
  • The course fee is S$ 160 (excl 7% GST) per participant.
  • To help companies offset the cost of training, SSG will provide funding for the course fee (eligible Singaporeans or PRs only). WTS (Workfare Training Support) funding will be available for eligible Singaporeans.
  • INDIVIDUALS - Up to 95% course fee and absentee payroll
  • SME - Up to 90% course fee and up to S$25 per training hour
  • NON-SME- Up to 80% course fee and up to S$17 per training hour
  • Participants will be awarded a Statement of Attainment by SSG upon passing an oral/written examination and practical assessment administered by Ascendo Academy.
  • Full Refund will be made if the course is cancelled due to lack of participants or unforeseen circumstances.
  • Any cancellations made less than 14 days before course start date – No Refund
  • Any cancellations made 14 days before course start date – Full Refund
  • Ascendo Academy reserves the right to cancel, reschedule the course, amend course content if necessary.
Course Reference Number :CRS-Q-0037332-SVCF
Course Duration :8 Hours

Contact Us : (Main Office)

Address 9 Little Road, #02-01 Singapore 536985 Phone +65 6610 3737 / 6610 8223 / 6398 0067 Fax +65 6398 0503 Email info@ascendo.sg

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Phone Number+65 6610 3737 / 6610 8223 / 6398 0067
Ascendo Academy Pte Ltd9 Little Road, #02-01 Singapore 536985
Email Addressinfo@ascendo.sg